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Team manager Bucharest

09.06.2017

Due to growth, we are looking to expand our multilingual team in Bucharest with another team manager.

As a Team manager with Ascensos, you will work in a fully supported multilingual environment with a personal approach where you can demonstrate your commitment to providing outstanding multilingual customer support.

For the role of Team manager you are a great people manager and show  a drive to inspire and lead a team of multilingual customer service advisors and quality assurance representatives.

The role
As a Team manager, you are responsible for day to day management of the desk and people management of a team of customer service advisors ensuring that the project kpis’are met. You report directly to the site manager.

Your main duties include but are not restricted too:

  • Coordinate day-to-day activities of the team to assure the kpi’s are achieved
  • Supervise team members for quality review, performance feedback, disciplinary issues and job performance and appraisal.
  • Ensure adequate staffing of the team to ensure service quality standards are met in consultation with the Site Manager
  • Organise team meetings, consultations with the Site Manager
  • Monitor and manage absenteeism
  • Create various project and performance reports
  • Signalling function towards Site Manager with regard to achievement of project kpi’s.

You
To be successful in this role, you must be able to demonstrate:

  • Previous contact center experience as a Team manager
  • Good understanding of a multilingual contact centre environment
  • Native/near native command of the English language
    (a good command of French and/or German would be advantageous)
  • Outstanding oral and written communication and interpersonal skills
  • Ability to build rapport and establish trust with team members
  • Ability to guide and motivate the team members, understand their needs and increase their sense of ownership
  • Analytical skills with an eye for detail
  • Excellent computer skills
  • Experience with contact centre business tools

Salary range:
We offer a competitive salary and secondary benefits package

Applying for this position:
Are you the experienced Team manager looking for a new challenge ?
Upload your cv and motivational letter and fill out the online application form.
We @Ascensos look forward to meeting you.

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