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Customer Service Advisor with French


Job summary:
For a well-known blue chip brand we provide low technical and RMA support on a range of products Most customer queries are regarding tablets/laptops and multimedia devices. The customer service advisor will provide excellent customer services to consumers and assist them with installations, troubleshooting and problem solving in an efficient and customer friendly manner.

We offer extensive communication and product training. You will be working in an international, informal working environment with a personal approach.

Main tasks:

  • Answering inbound contacts (phone, email) from customers
  • Troubleshooting, diagnosing and resolving any product related questions or problems
  • RMA handling
  • Logging customer details, documenting the problem and escalating whenever necessary
  • Ensuring customer satisfaction in all customer contacts

Required skills and competencies:

  • computer literacy – good knowledge of Windows
  • able to follow procedures
  • good troubleshooting skills
  • excellent customer service skills
  • good typing skills and able to multitask
  • (near) native command of French and fluency in English
  • contact center working experience is advantageous
  • self-starter, independent worker
  • resilience

Working hours

  • Mon-Fri 09.00 – 19.00 hrs CET (rotating shifts)

We offer:

  • A competitive salary, language allowance,  commuting reimbursement
  • Relocation assistance (budget + support)
  • Extensive communication and product training. Ongoing coaching and guidance on the job to enable you to further develop yourself.
  • An international working environment in a small to midsized company where everybody knows each other and colleagues from all over the world
  • Nice activities organised for and by colleagues such as bake a cake day, halloween, bbq, team dinner etc.

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