Customer satisfaction is closely coupled with the requirement of your customer. This requirement is changing all the time and we @HECC offer you a quick and adequate response. By measuring the customer satisfaction we @HECC can identify the changes that are needed to the delivery model to ensure an improvement of the customer satisfaction. Customer satisfaction remains a continuous challenge, and that is what we thrive on @HECC.

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  • Understand requirement
  • Measure
  • Improve